More people in the UK experience a problem with their telecoms provider (23 per cent) than with any of the 12 other sectors surveyed in a recent report from the Institute of Customer Service.
Verizon Wireless is the latest carrier to face consequences for alleged deceptive billing practices. The carrier will pay as much as $64.2 million in cash and phone credits to settle a class-action lawsuit that claimed the carrier over-charged customers on its Family Share Plan, which let subscribers share minutes and call each other for free.
CenturyLink has brought consistency to all of the disparate core networks it acquired in recent years from Embarq, Qwest and Savvis by completing the deployment of Alcatel-Lucent's 7950 XRS core router into its network.
With the advent of 5G, the United States once again has an opportunity to prove it is the kind of trailblazer that can deliver leading-edge technology.
Halloween is time for ghosts, goblins, or maybe firing up the Roku or Wii device to watch Bruce Campbell of Burn Notice fame fight off zombies in the B-movie classic The Evil Dead on Netflix. But it's also a time to reflect on some of the challenging issues and scenarios that the wireline industry is facing.
Exalt Communications may be long gone, but its successor, Exalt Wireless, is in for the long haul. So says the company's CEO, who's still bullish on the company's long-term prospects.
The Federal Trade Commission filed a lawsuit against AT&T Mobility, alleging that the carrier misled as many as 3.5 million customers with legacy unlimited data plans by throttling their data speeds and changing the terms of their plans. AT&T said the lawsuit does not have any merit.
CenturyLink has appointed Aamir Hussain as its new executive vice president and CTO, taking over the role from Matt Beal, who left the company in April to become Vodafone's innovation and architecture director.
Granite Telecommunications has reached an agreement to extend its commercial agreement with AT&T through 2017, a move that will give it confidence to continue supplying its POTS voice and other data services to its business customers.
VimpelCom said it will continue to explore deals that would add value to its Italian mobile unit Wind, but confirmed that discussions so far have failed to reach a successful conclusion.