Marking one of the first high-profile moves under Comcast's new "customer experience" czar, Charlie Herrin, the MSO has apologized for technical problems experienced this week by X1 pay-TV customers.
Verizon Wireless reported the resolution of problems with its online portal that impacted thousands of customers and its own retail stores in certain parts of the country. The operator also announced that it has deployed XLTE, the brand name for LTE deployed over its AWS spectrum, to more than 300 markets.
Just three days after announcing that it would rebrand its cable systems in New York and Los Angeles, Time Warner Cable grappled with an outage on its Los Angeles system on Sunday that left subscribers unable to watch the standard-definition feed during much of Fox's coverage of Super Bowl XLVIII.
AT&T was hit with a major outage impacting its U-verse service, sources reported Monday.
Comcast said a router issue was to blame for a cable outage that left about 150,000 subscribers in Colorado unable to watch part of the Denver Broncos – Dallas Cowboys game on Sunday.
DirecTV said Monday morning that it had resolved a technical glitch which saw subscribers in several major markets lose access to local broadcast TV channels, including customers in New York, Colorado, Pennsylvania, Arkansas, Alabama, Illinois and Maine.
A glitch in Comcast's equipment that receives HD signals from broadcasters and transmits them to customers caused high-definition viewers in Chicago to miss out on watching part of the Chicago Blackhawks-Boston Bruins Stanley Cup finals game Saturday night.
T-Mobile USA acknowledged that its website and in-store computer systems were briefly out of commission this past Saturday, and the carrier cited demand from customers as the culprit, though it did not provide a specific explanation of what caused the system failures.
Time Warner Cable blamed an outage that left 800,000 of its digital telephone subscribers without service Sunday on a "technical issue."
TowerScan, which began as a summer intern project during the summer of 2011, has already become a key tool used by AT&T to assess the impact of tower outages on the actual customer experience.