While Comcast has continually battled a reputation for bad customer service, you've got to credit the tenacity of the service rep who handled tech blogger Ryan Block's attempt to cancel service.
Americans continue to ditch their landline service in favor of wireless, according to a new survey from the Centers for Disease Control and Prevention. However, the rate of which U.S. households are eliminating landline service has slowed down from recent years, the data shows.
Speaking at the TV of Tomorrow Show in San Francisco Wednesday, Dish Network GM of interactive and advanced TV Adam Lowy defined the desired subscriber base for his company's soon-to-be launched OTT service as being young, digital and somewhat dissonant to traditional pay-TV services.
Consumers are showing a lot of interest in over-the-top services, but aren't doing much actual cord cutting, according to a panel of analysts at the BroadbandTVcon in Santa Clara, Calif.
SANTA CLARA, Calif.-- Culling their collective surveys and studies into a somewhat cohesive voice, a group of top media industry research analysts told a Silicon Valley conference panel Tuesday that cord cutting is indeed occurring, but only on small levels, and that consumers "have reached their limits" in terms of pay-TV pricing.
Another day, another ominous media consumption story suggesting consumers are about to ditch pay TV in droves.
As the FCC prepares to release new rules on how the Internet is governed, a study by Sandvine has found that broadband consumption by cord-cutting consumers is taking up more bandwidth every day. In North America, cord-cutters consume seven times the amount of bandwidth compared to customers who are still paying for cable service.
AT&T's plans to start replacing conventional telephone wireline service with U-verse VoIP are hitting resistance from consumers who, apparently, like the old way of doing things and are making sure that regulators know it.
New research from the Toronto-based Convergence Consulting Group indicates that Canadians are snipping the TV cords at a pace that rivals than their counterparts in the U.S.
According to research from The Diffusion Group there is a noticeable drop-off in television viewing among the younger set compared to predecessor generations, including the Early Millennial group aged 25-to-34.